Online Privacy Policy for the Website at www.Austriafloristonline.com
The website at www.Austriafloristonline.com (the “Website”) is owned by Austriaflowers (“we/us”).
For the purposes of the Data Protection Act 1998, the data controller in respect of the Website is Austriafloristonline.
We are committed to protecting the privacy of visitors to our Website and complying with all applicable laws in the use
of the information we collect about you. This policy (together with our Terms and Conditions and any other documents referred
to on it) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed
by us. Please read the following policy carefully to understand our views and practices regarding your personal information and
how we will treat it, including what type of information is collected and tracked on the Website, how the information is used,
Your Financial Information & Cookies:
Your Credit Card is being processed by a Third Party Merchant Pay Pal which is Verisign Secured,
we do not get any information about your Credit Cards. Further when you order, we need to know your name, e-mail address,
mailing address, credit card number, and expiration date. This allows us to process and fulfil your order. This will used
only for the service you have sought and would not be under any circumstances passed on for any other commercial purpose.
Austriafloristonline.com will not disclose any of your personally identifiable information except when we have your permission
or under special circumstances, such as when we believe in good faith that the law requires it. Although we track the total
number of visitors to each of sites in an aggregate form to allow us to update an improve our sites, personally identifiable
information is not extracted in this process. Any cookie technology (where our servers deposit special codes on a visitor's
computer) will only be used to track non-personal information such as type of browser, operating system, and domain names
to improve our visitor's online experience
How does Austriafloristonline.com protect customer information?
When you place orders it is through a secure server. The secure server software (SSL) encrypts all information you input
including your credit card number, before it is sent to us. This makes it unreadable as it travels across the Internet.
Furthermore, all of the customer data we collect is protected against unauthorized access.
Will Austriafloristonline.com disclose the information it collects to outside parties?
Austriafloristonline.com does not sell, trade, or rent your personal information to others. By using our web site,
you consent to the collection and use of this information by Austriafloristonline.com. If we decide to change our
privacy policy, we will post those changes on this page so that you are always aware of what information we collect,
how we use it, and under what circumstances we disclose it.
TERMS & CONDITIONS
IMPORTANT LEGAL NOTICE
Please read these terms and conditions carefully before using this Website
These Terms are issued by www.Austriafloristonline.com
1 INTRODUCTION
1.1 These terms and conditions (Terms) are issued by
www.Austriafloristonline.com (the Company). They apply to the entire
contents of the websites under the domain name
www.Austriafloristonline.com (the Website) whether you act as a
private individual and consumer ("Consumer").
1.2 By accessing any part of the Website, You shall be deemed to have
accepted these Terms in full. If You do not accept these Terms in full,
You must leave the Website immediately.
1.3 The Company may revise these Terms at any time by updating this
posting. You should check the Website from time to time to review the then
current Terms, because they are binding on You.
1.4 You warrant that You possess the legal authority to enter into any
agreement and to use this Website in accordance with its Terms.
1.5 Access to the Website may be suspended temporarily and without notice
in the case of system failure, maintenance or repair or for reasons beyond
the Company’s control.
1.6 The Company reserves the right to modify or withdraw, temporarily or
permanently the Website (or any part of it) with or without notice and
shall not be liable to You or any third party for any modification or
withdrawal of the Website.
2. LINKS TO THIRD PARTY WEBSITES
2.1 This Website may contain hyperlinks to websites operated by parties
other than the Company. The Company does not control such websites and is
not responsible for their contents, availability or Your use of them. The
Company inclusion of hyperlinks to such websites does not imply any
endorsement of the material on such Websites or any association with their
operators.
2.2 Any links to third party websites on this Website are provided solely
for Your convenience. If You use these links, You shall leave this
Website. If You decide to access any of the third party websites linked to
the Website, You do so entirely at Your own risk.
1 ORDERING PRODUCTS
1.1 In these terms and conditions:
1.1.1 "Consumer" means a natural person acting outside business purposes;
1.1.2 "Products" means any products purchased by you through our Website;
1.1.3 “us/our or we” means Austriafloristonline.com and any of its
authorised agents;
1.1.4 "Website" means www.Austriafloristonline.com
1.1.5 “you/your” means the Consumer or Business who orders the Product(s).
1.2 All orders placed by you are subject to these terms and conditions
(Terms).
1.3 If you are a Consumer you must be over 18 to place an order via our
Website.
1.4 Whether you are a Business or a Consumer, you must have the legal
authority to order any Products via this Website.
1.5 If you order Products from our Website we will send you an email
confirming receipt of your order, your order number, invoice address,
delivery address, description of Products ordered, the price and quantity
of the products ordered, the expected delivery date of the products and
confirmation of any message to be delivered with the products ordered.
1.6 Your order is an offer from you to us to purchase the Products. Our
acknowledgement of your order is not acceptance of your order.
1.7 We shall insist on receiving payment of the whole of the price for the
goods that you order before your order can be accepted. Once payment has
been received by us we will confirm that your order has been accepted by
sending an email to you at the email address you provide in your order
form. Our acceptance of your order brings in to existence a legally
binding contract between us.
1.8 Illustrations, photographs, dimensions and descriptions of Products on
our Website are intended as a general guide to the Products only and do
not form part of our contract with you. Products may vary slightly in
appearance from those depicted on the Website.
3 PRODUCTS
3.1 All Products are subject to availability. In the event of any supply
difficulties, we reserve the right to substitute a Product of equivalent
value and quality without notice.
3.2 In the event that we are unable to supply the Products or any
substitute product to you at all, we shall notify you as soon as is
reasonably possible and shall reimburse your payment in full and in any
event no later than 30 days after the intended delivery date.
3.3 We may deliver certain flower Products in bud to ensure longer life.
Any other special Product information, for example, shelf life, shall be
shown on our Website.
3.4 Some Products, flowers and plants may be harmful or poisonous.
4 PRICES
4.1 The price payable for the Products that you order is shown on our
Website.
4.2 The Website shall detail whether our prices are shown inclusive or
exclusive of delivery which is charged separately. Delivery costs will be
shown separately in the checkout before you enter your details for
payment.
4.3 If the price of a Product is incorrectly shown and is higher than
stated on our Website we will either send you an email informing you of
the new price and asking you if you want to proceed with your order or we
will cancel the order and inform you.
4.4 If the price of a Product is lower than stated on our Website we will
send you the Product and charge you the lower price.
5 PAYMENT
5.1 We accept payment by credit and debit card. We will not dispatch a
Product until we have received payment from you. If for any reason payment
is refused after we have dispatched the Products we will have the right to
request the payment from you or recover the Products from you and charge
you for our costs in recovering the Products or seeking further payment.
6 DELIVERY
6.1 We only deliver Products through our certified Florists network in
selected countries which are listed in our main page. Please note that we
are sometimes unable to deliver selected products to some areas. Where
possible we will advise you of those restrictions before you place your
order. If you would like delivery to those areas or have a query about
where we deliver please contact customer services for further details as
we may be able to make delivery subject to an additional charge. We will
advise you at the time of your order of any additional charges to remote
areas which are not normally delivered to by us.
6.2 Delivery dates, times and delivery cut-off times shall be detailed on
the Website when you order Products.
6.3 Whilst we agree to use all reasonable endeavours to ensure that
delivery will be on the requested delivery date or during the delivery
period, you acknowledge that actual delivery will be via a local florist
or for certain orders via third party courier or postal service. In very
occasional circumstances delivery on the requested terms will not be
possible. In such circumstances you will be given prior notice wherever
possible and we shall either make alternative arrangements. You are
requested to allow up to an additional minimum of 24 hours after the
requested delivery date for delivery to be made.
6.4 We will deliver the Products ordered by you to the address you give to
us for delivery at the time you make your order. We cannot guarantee when
any item will be despatched and we are unable to specify a time for
delivery.
6.5 Some orders will require a signature on delivery. This will apply in
the case of delivery of certain Products or to certain locations where a
third party is involved, such as offices, hospitals, Funeral Directors,
airports, hotels, ships and other business locations. The signature of any
person authorised to accept delivery on behalf of the organisation shall
be accepted as proof of delivery to your chosen recipient.
6.6 You will become the owner of the Products you have ordered when they
have been delivered to you or the representative of the recipient. You are
responsible for any insurance (where relevant) security after delivery.
Once Products have been delivered to you they will be held at your own
risk and we will not be liable for their loss or destruction.
6.7 Neither we, nor our florists network that we use shall be liable for
any failure to perform, where such failure or delay results from any
circumstances outside our reasonable control including but not limited to
any fire, flood, explosion, accident, adverse weather conditions, traffic
congestion, mechanical breakdown, obstruction of any private or public
highway, riot, government act, act of war, terrorism, act of God, or from
any industrial dispute or strike whatsoever.
6.8 Please ensure that you enter full and accurate details, including the
address and the postal code, of the recipient. We will not be responsible
for any orders which are not delivered due to incorrect or incomplete
information being supplied by you.
7 IF YOU CHANGE YOUR MIND - CONSUMERS
7.1 If you are a Consumer and subject to Clause 7.3, by law you have the
right to cancel your contract before you receive the Products or to return
any Products to us within 7 working days after the date of receipt of the
Product. It is your responsibility to take good care of the Products to
ensure that the Products and their packaging are not damaged. If you have
already received the Products from us and wish to return it please follow
our returns policy set out in clause 10.
7.2 Once you have notified us that you are returning the Products the cost
of the Products will be re-credited to your credit or debit card as soon
as possible and in any event within 30 days of your order provided that
the Products in question are returned by you and received by us. If you do
not return the Products delivered to you or you do not pay the cost of
returning them we shall be entitled to deduct the direct costs of
recovering the Products from the amount to be re-credited to you.
7.3 Your right to cancel as specified in Clause 7.1 shall not apply to:
8 IF PRODUCTS ARE DAMAGED OR FAULTY
8.1 Because of the perishable nature of many Products you are advised to
make any complaint within 2 working day of the delivery date of your
Products.
8.2 We guarantee 3-4 days of freshness for your flowers, plants or
associated items from the date of delivery. If any flowers arrive damaged,
die or wilt within seven days of delivery you should take a digital
photograph of them and email it to Customers Service or take the flowers
to the florist shop that delivered them and we will replace the flowers
and deliver them to you free of charge.
8.3 If you want to return a Product to us other than in accordance with
clause 9, because it was damaged when delivered or is faulty, please use
our returns policy set out in clause 11. If you want a refund not a repair
or replacement we will refund you the price and the delivery costs and the
cost of returning it to us. Please send us a receipt for the return
postage costs.
8.4 We will inspect all Products returned to us as faulty or damaged. If
we discover that they are not faulty or damaged we may recharge you for
the Products and the costs incurred by us.
9 IF WE HAVE SENT YOU THE WRONG PRODUCTS
9.1 If we send you a Product that you have not ordered please use our
returns policy set out in clause 10. If you return it to us we will refund
the price, the original delivery costs and the cost of returning it to us.
10 RETURNS POLICY AND COMPLAINTS
10.1 If you are returning a Product in accordance with clauses 9 or 10 or
you have a complaint please contact the Customer Services team by email.
You will then be given a returns reference number or customer service
issue number (as appropriate). You must quote this number in all
correspondence. Each return will be dealt with individually and the most
appropriate action agreed with you.
10.2 Where Products are being returned to us we advise you to return
Products by a secure postal method to the address given to you by our
customer services representative and obtain a receipt as proof of
returning it to us. If you have difficulties returning the Products, for
example, by reason of their size, please contact us to arrange a suitable
solution.
10.3 If you do not use the returns reference number on all correspondence
it may delay our response to you.
11 CANCELLATION BY US
11.1 We reserve the right to cancel the contract between us if:
11.1.1 we have insufficient stock to deliver the Products you have
ordered; or
11.1.2 the price or description of the Products was listed incorrectly due
to a typographical error or an error in the pricing information received
by us from our suppliers.
11.2 If we do cancel your contract we will notify you by email and refund
any sum paid by you to your credit or debit card. We will not be obliged
to offer any compensation for loss or disappointment suffered by you.
12 OUR LIABILITY
12.1 We will not be liable for any loss you suffer through failure to use
the Products in a normal and proper manner or through altering or
modifying the Products, failure to follow any guidelines or using the
Products in a careless or negligent manner.
12.2 Our liability to you for death or personal injury caused by our
negligence is not limited.
12.3 Our liability to you other than for death or personal injury caused
by our negligence is limited to the cost of replacement of the Products or
refund of the price paid for the Products.
12.4 We will not be responsible for:
12.4.1 any other loss you suffer through our failure to comply with the
terms of this contract. In particular we will not have any liability for
any loss that was not a reasonably foreseeable consequence of our failure
to comply with the contract such as any loss of profit, opportunity or
liability to any third party; or
12.4.2 any failure to deliver Products or delay due to any event or
circumstance beyond our reasonable control.
13 INVALIDITY
13.1 If any part of these Terms are unenforceable (including any provision
in which we exclude our liability to you) the enforceability of any other
part of these conditions will not be affected.
14 EVENTS BEYOND OUR CONTROL
14.1 We shall have no liability to you for any failure to deliver Products
you have ordered or any delay in doing so or for any damage or defect to
Products delivered if caused by any event or circumstances beyond our
reasonable control including, without limitation, strikes, lockouts and
other industrial disputes, breakdown or systems or network access, flood,
fire, explosion or accident.
15 PRIVACY
15.1 You acknowledge and agree to be bound by the terms of our privacy
policy and Website terms and conditions of use.
16 ENTIRE AGREEMENT
16.1 These Terms together with our current Website prices, delivery
details, contact details, Website terms of use and privacy policy, set out
the whole of our agreement relating to the supply of the Products to you
by us. If you require any change please make sure that you ask for these
to be put in writing. In that way we can avoid any problems surrounding
what us and you are expected to do.
Orders for next day delivery must be placed & payment confirmed by 12 am
on the previous day. Deliveries will be made Monday – Saturday only,
between 9am and 6pm. We cannot guarantee specific delivery times. We do
not deliver on Sundays or on public holidays or Fridays (Arab Countries).
Products will be hand delivered from our network florists.
We are unable to deliver to APO addresses, PO Boxes, Hospitals, Hotels,
Arriving/Departing ships or plane etc
Some destinations require an extended delivery lead time of 2 working
days:-
To avoid problems or delays with delivery, please ensure that you have
included the full address details, including accurate postcode of the
intended recipient and telephone valid number, together with your daytime
contact telephone number or e-mail address so that we can notify you in
the event that any delivery problems are encountered.
In the case of delivery to certain locations, where a third party is
involved, such as offices, hospitals, Funeral Directors, airports, hotels,
ships and other business locations, the signature of any person authorised
to accept delivery on behalf of the organisation shall be accepted as
proof of delivery to your chosen recipient. Please be advised that some
products are unsuitable for delivery to Funeral Directors, Hospitals,
airports or ship.
Please note that the florists network is only responsible for delivering
to the address you quote (or to a neighbour if no one is at home) we
regret that where the goods have been correctly delivered we cannot accept
responsibility if the intended recipient has moved, or lives elsewhere,
and the actual receiver refuses or fails to return item(s). Where the
carrier is unable to find someone to accept delivery they will deliver to
a neighbour, leave in a secure location or leave a card at the address for
the recipient to make contact.
17.1 Before placing your order, please review delivery cut-off times &
prices.
Orders may be amended or cancelled up to 3 working days before the
intended delivery date. Because of the perishable nature of most products
and in order to assist us in resolving any complaints quickly and to our
mutual satisfaction, we advise you to make any complaint within 1 working
day of the date of delivery or intended delivery of your purchase.
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